Our staff dedicates 3–4 hours a day, Monday–Thursday, to answering support requests. We may be able to respond at other times, depending on staff availability.

Please check the Frequently Asked Questions before reaching out. The links have the most up-to-date information.

Check out the information for common questions below.

Stonetop Preorders

Orders on or before June 11: If you placed your preorder on or before June 11, you are receiving the 1st printing. There were over 5000 preorders, and we are not over 60% through sending them. We cannot track specific orders. When your order is ready to ship, you will receive a tracking number. The link above is updated weekly with overall status.

Orders on or after June 12 (or you asked for the 2nd printing): You are receiving the 2nd printing. We're waiting for final word on when the 2nd printing will ship from the printer, and don't have any additional information until they update us.

Non-Stonetop Orders

Orders that don't include preorders ship in 5–7 business days from the time you place the order.

International Tracking Issues

Check this link if you have unusual tracking information from any international order.

Login, Password & PDF Access Issues

Use these directions to fix issues with passwords in order to access PDF. Please complete the following form or respond directly to your purchase or shipping confirmation to send us an email.

Missing PDFs

In some cases for titles we distribute (rather than titles we publish ourselves), we may still be waiting for the publisher to provide PDFs of the title. Once you have access to your PDFs area, don't hesitate to reach out and let us know a PDF is missing, but in most cases, we're still waiting for the PDF from the publisher.